• I’ve already placed the order, can I cancel it?

  Our terms and conditions do not allow for the cancellation of an order, and these terms are accepted at the time of purchase. However, there are two exceptions to this rule: Cancellation Less Than 3 Hours Before the Event: You can cancel the order if there are less than 3 hours remaining before the event for which you made the purchase. This provides an opportunity for cancellation in cases of urgent need or last-minute changes. Seller Does Not Respond: If the seller does not resSome readers

• I made a mistake with my purchase. Can an order be canceled?

  Unfortunately, it is not possible to cancel an order once the seller has accepted your request. However, there are two exceptions to this rule: Cancellation Less Than 3 Hours Before the Event: You can cancel the order if there are less than 3 hours remaining before the event for which you made the purchase. This provides an opportunity for cancellation in cases of urgent need or last-minute changes. Seller Does Not Respond: If the seller does not respond to your request within 24 hoursSome readers

• How can I use my promotional code?

  To use your promotional code on Ticketoo, you’ll need to enter it during the purchase process. When you reach the checkout stage, which is the final step of the purchase, you’ll see a field where you can enter the discount code. The system will automatically apply the discount associated with your code to the total amount of your order. Make sure the discount has been correctly applied before completing your purchase.Some readers

• Can I contact the seller?

  It is not possible to contact the seller directly; we handle notifying them of their sale through various channels: WhatsApp, email, and in-app notifications. Similarly, it is not possible to request additional reminders, as these are already sent automatically.Some readers

• What are seller notes?

  Seller notes are additional information provided by the seller of the ticket or event. These notes may contain useful details or extra information about the ticket itself or the event you’re purchasing tickets for.Few readers

• How can I get there earlier?

  Ticket notifications operate on a first-come, first-served basis. When you activate notifications for an event, the ticket is available to the first person who clicks on the notification and completes the purchase as soon as it becomes available. For highly sought-after events, there may be competition from thousands of fans trying to get the same ticket, making it challenging to be the first. The chances of success are there, but a bit of luck is also needed! 🍀Few readers

• Cosa fare se ho problemi a effettuare un ordine?

  If you’re experiencing issues during the purchase process on Ticketoo, here’s what you can do: Start by checking the FAQ section on the Ticketoo website. This section may contain answers to common questions and tips for troubleshooting issues. If the FAQ doesn’t resolve your issue, you can contact Ticketoo support directly for assistance. Send a detailed email to support@ticketoo.it, explaining the problem you’re encountering. The support team is availabFew readers

• Do you accept PayPal as a payment method?

  Currently, we do not offer PayPal as a payment method. To make a purchase on Ticketoo, you need to use a credit or debit card or a promotional code.Few readers

• Does Ticketoo sell gift cards?

  Currently, Ticketoo does not sell gift cards. However, this option is expected to become available in the future. Keep checking the Ticketoo website for updates or new features, including the availability of gift cards.Few readers

• Does Ticketoo charge a fee for purchasing tickets?

  Yes, Ticketoo charges a small fee for purchasing tickets. This fee is applied during the checkout process and represents a percentage of the total ticket cost.Few readers

• My order is "pending confirmation." What does that mean?

  If your order is "pending confirmation," it means that your purchase request has been sent to the seller, but you need to wait for the seller to confirm the sale. In other words, the seller must accept your request and confirm the ticket sale. During this waiting period, the order is in a temporary state and has not yet been finalized.Few readers

• The seller did not accept the order, what does that mean?

  What happens if the seller does not accept the order? In some cases, the seller may not accept the order. This can happen for various reasons: tickets are no longer available, name change is not allowed, or the seller took too long (more than 12), etc. In these cases, keep the following in mind: You will receive a REFUND within 7 days directly to your bank account. The seller will receive a negative review.Few readers

• Order Refund

  The refund is processed as a reversal, meaning the original payment is completely removed from the bank statement as if it was never made and is not included in the balance. If the customer does not see the refund after ten business days and still sees the original charge on their bank statement, they should contact their bank for further information.Few readers

• How do I purchase tickets on Ticketoo?

  To buy tickets on Ticketoo, start by searching for the event you’re interested in on the website. You can use the search bar to find a specific event or browse through various categories to discover something that inspires you. Once you’ve found the event, select the number of tickets you wish to purchase. Then, proceed with the purchase by following the instructions provided on the site. With Ticketoo, you’re 100% protected against fraud, ensuring a safe and reliable transaction for your ticketFew readers

• Can I place an international order?

  Yes, you can place an international order, provided the tickets are available and the event or service allows for international sales.Few readers