• What tickets can I sell on Ticketoo?

  On Ticketoo, you can resell e-tickets, paper tickets labeled as "digital title," and print@home tickets (PDF). Before listing a ticket on Ticketoo, make sure it falls into one of these categories and check if a name change is allowed for your tickets, where applicable. Paper tickets cannot be resold, nor can tickets be shipped. You can also list tickets that are part of season tickets (e.g., football season tickets).Some readers

• My sale was cancelled, what happened?My sale was cancelled, what happened?

  If your sale was cancelled, there can be two main reasons: You have not responded within 12 hours. If you have not responded within this period, the sale will automatically be canceled and it will affect your reliability score. Less than 3 hours to the event and the buyer has decided to cancel: In situations where there is less than 3 hours to the event and the buyer decides to cancel, the sale may be canceled.Some readers

• Is it possible to sell a ticket at a premium price?

  Ticketoo is a Fan community, which allows everyone to sell and buy tickets in an ETHICAL and SAFE way. For this reason, it is absolutely forbidden to sell tickets at a premium price. Our technology, manages to know the price of that particular ticket, however, in some situations something escapes us. What to do if you find a premium priced ticket on ticketoo? Do not buy tickets at all and report the offence to info@ticketoo.itSome readers

• I am missing some buyer's data, what can I do?

  If you are missing some buyer's information during the name change process for soccer game tickets, here are some steps you can follow: 1. Verify Need for Fan Card or Fidelity Card: Before proceeding, make sure if a fan card or fidelity card is required for the name change. This can be done by checking the appropriate option in the sales system. If you did not check this option when uploading, you will need to cancel the sale and reload with the correct options. Email for name change:Some readers

• I don't have the email of the buyer of my ticket, how can I do it?

  If you don't have your ticket buyer's email, don't worry! You will need to enter your OWN email at the time of sale. That way, the new ticket will come directly to you, allowing you to properly upload it to Ticketoo to complete the transaction.Some readers

• How can I sell tickets on Ticketoo?

  To sell tickets on Ticketoo, you can follow these steps: Search for the “Sell Ticket” option. You can enter tickets for an already created event or create it yourself from scratch. Follow the instructions to enter information about your ticket. This information may include the event name, date and time, location, ticket type, and other pertinent details. Upload the PDF file of your ticket. Make sure the PDF file is complete and readable. Set the price for your ticket. YSome readers

• How does Private Sale work?

  Thanks to the ''Private Sale'' feature, it is possible to sell or buy a ticket with a person with whom you already have an agreement. Thanks to this feature, people will be able to share a ticket in such a way that it is visible only to interested people. Once the purchase is made you will have to enter all the required data and then the seller will have to reload the ticket wSome readers

• When will I receive the money from my sale?

  You will receive the payment within 7-10 days after the order is accepted. Please make sure to check and update your payment details in your profile. Ticketoo is not responsible for errors in bank account details due to typos.Some readers

• I have already sold these tickets but received another purchase request, what should I do?

  In a situation like this, where you have already sold tickets but received another purchase request probably due to double uploading, the most important thing to do is to cancel the second sale immediately. This is important to avoid confusion or legal problems due to selling an item you no longer own.Some readers

• I uploaded a ticket but I don't see it, why?

  If you have uploaded a ticket to Ticketoo but do not see it listed, there may be several explanations: Creating a New Event: If you have created a new event from scratch, it is normal for there to be a delay. Ticketoo must verify the new event before it becomes visible to other users. This verification process can take up to a few hours. It is a standard security measure to ensure the authenticity and correctness of the event information. Adding a Ticket to an Existing Event: If you hSome readers

• I have a Paper ticket, can I sell it on Ticketoo?

  Can I sell a Paper ticket on ticketoo? Ticketoo allows you to sell all DIGITAL tickets, however in some cases we are able to sell paper tickets as well. Before uploading a ticket check that the words, “DIGITAL TITLE” are present. If DIGITAL TITLE is present, you can upload and sell the ticket on ticketoo and you will need to: Go to the personal area of the provider where you bought the ticket (ticketone, ticketmaster, CiaoTicket, etc.). Enter the ticket details. Turn it into a PDSome readers

• I'm having trouble uploading my ticket

  If you are having difficulty uploading your ticket, please note that on Ticketoo you can upload only digital tickets in Original PDF or FANTICKET format ( Click here to see an example of a Fan Ticket). Unfortunately, we do not accept paper tickets. If you are trying to upload an e-ticket or a ticket that you do not yet have available (for example, because it has yet to be submitted), we suggest you go back to the previous step of the sale and sSome readers

• What is an e-ticket?

  An “e-ticket,” or electronic ticket, represents the digital version of a traditional paper ticket used to access various services and events. In order to upload an e-ticket to our platform, it will be sufficient to copy and paste the URL page link to which the ticket is linked.Some readers

• Not all tickets have been loaded

  If there are multiple tickets in your file but not all of them are uploaded, we recommend that you carefully verify that the file actually contains all the tickets and that it is not corrupt. Make sure the file is in valid PDF format and try the upload again.Some readers

• Can I sell tickets purchased with the 18-year bonus?

  Currently, it is not possible to purchase tickets using the 18app bonus. This bonus has specific restrictions and terms of use that do not include the ability to resell tickets purchased through it. Regarding tickets purchased with 18 app bonus, name change will not be available, but you can make a DELEGATION, the staff reserves the right to accept or not accept delegations for certain events. Click here (https://ticketoo.it/media/uploads/misc/delegautilizzobigliettoabbonamento.pdfSome readers

• Where do I find the name on the card?

  If there is a name (other than that of the ticket buyer) on the ticket, then the ticket is defined as nominative. This is the case, for example, for events with a capacity of more than 5,000 people, where regulations require that tickets be named. Name ChangeSome readers