I am missing some buyer's data, what can I do?
If you are missing some buyer's information during the name change process for soccer game tickets, here are some steps you can follow:
1. Verify Need for Fan Card or Fidelity Card: Before proceeding, make sure if a fan card or fidelity card is required for the name change. This can be done by checking the appropriate option in the sales system. If you did not check this option when uploading, you will need to cancel the sale and reload with the correct options.
Email for name change: In this case you will need to enter your OWN email and once you receive the new tickets you will need to upload them into the app.
1. Verify Need for Fan Card or Fidelity Card: Before proceeding, make sure if a fan card or fidelity card is required for the name change. This can be done by checking the appropriate option in the sales system. If you did not check this option when uploading, you will need to cancel the sale and reload with the correct options.
Email for name change: In this case you will need to enter your OWN email and once you receive the new tickets you will need to upload them into the app.
Updated on: 03/12/2024
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