Q: The seller did not accept the order, what does that mean?

What happens if the seller does not accept the order? In some cases, the seller may not accept the order. This can happen for various reasons: tickets are no longer available, name change is not allowed, or the seller took too long (more than 12), etc. In these cases, keep the following in mind: <ul> <li>You will receive a REFUND within 7 days directly to your bank account.</li> <li>The seller will receive a negative review.</li> </ul>

Q: What are Premium Notifications?

What are premium notifications? Premium notifications are a paid service that lets you receive notifications about available tickets 7 minutes earlier than users with standard (free) notifications. By enabling premium notifications, you increase your chances of getting a ticket for your favorite events! The premium notifications package has a fixed cost of €3.49, is purchasable only once, and remains active until an order is completed. What the package includes: 7-minute head start over standard notifications Up to 2 tickets available for purchase If you’re unable to purchase, we’ll refund the €3.49 in Ticketoo credits 👉 What happens after purchase: If you purchase a ticket/tickets and the order is confirmed, premium notifications are automatically deactivated (you will still continue to receive standard notifications) If the order is refunded, you will continue to receive premium notifications. In the event that you are unable to complete any order (or all orders are refunded), the amount spent will be credited back as in-app credits! The number of users who can activate premium notifications varies and depends on the individual event or the Ticketoo team. Note: Premium notifications do not grant early access to ticket sales; the release time is the same for everyone.

Question 1

How can I sell tickets on Ticketoo?

Accepted Answer

To sell tickets on Ticketoo, you can follow these steps:

Search for the “Sell Ticket” option.
You can enter tickets for an already created event or create it yourself from scratch.
Follow the instructions to enter information about your ticket. This information may include the event name, date and time, location, ticket type, and other pertinent details.
Upload the PDF file of your ticket. Make sure the PDF file is complete and readable.
Set the price for your ticket. You can choose the price you want for your ticket according to your needs, but without exceeding the purchase price.
Once you have entered all the information and set the price, your ticket will be listed on Ticketoo and will be available for purchase by interested buyers.

Question 2

I don't have the email of the buyer of my ticket, how can I do it?

Accepted Answer

If you don't have your ticket buyer's email, don't worry! You will need to enter your OWN email at the time of sale. That way, the new ticket will come directly to you, allowing you to properly upload it to Ticketoo to complete the transaction.

Question 3

Why is my account locked?

Accepted Answer

Your Ticketoo account may have been locked due to activities that violate the platform's terms of service. These activities may include:

Fraudulent Sales: If you have sold tickets fraudulently, this constitutes a serious violation of the terms of service.
Listing Tickets at Inflated Prices: Offering tickets at significantly higher prices than their face value, especially in a misleading manner, is against Ticketoo's policies.
Entering Deliberate Errors to Commit Fraud: Providing false or misleading information during ticket sales with the intent to defraud buyers is another reason your account may have been locked.

If you believe the lock was applied in error or if you have other questions regarding your account status, we recommend contacting Ticketoo's customer support for further clarification and assistance.

Question 4

My order is "pending confirmation." What does that mean?

Accepted Answer

If your order is "pending confirmation," it means that your purchase request has been sent to the seller, but you need to wait for the seller to confirm the sale. In other words, the seller must accept your request and confirm the ticket sale. During this waiting period, the order is in a temporary state and has not yet been finalized.

Question 5

The seller did not accept the order, what does that mean?

Accepted Answer

What happens if the seller does not accept the order?

In some cases, the seller may not accept the order. This can happen for various reasons: tickets are no longer available, name change is not allowed, or the seller took too long (more than 12), etc.

In these cases, keep the following in mind:

You will receive a REFUND within 7 days directly to your bank account.
The seller will receive a negative review.

Question 6

What are Premium Notifications?

Accepted Answer

What are premium notifications?

Premium notifications are a paid service that lets you receive notifications about available tickets 7 minutes earlier than users with standard (free) notifications. By enabling premium notifications, you increase your chances of getting a ticket for your favorite events!

The premium notifications package has a fixed cost of €3.49, is purchasable only once, and remains active until an order is completed.

What the package includes:

7-minute head start over standard notifications Up to 2 tickets available for purchase If you’re unable to purchase, we’ll refund the €3.49 in Ticketoo credits

👉 What happens after purchase:

If you purchase a ticket/tickets and the order is confirmed, premium notifications are automatically deactivated (you will still continue to receive standard notifications) If the order is refunded, you will continue to receive premium notifications. In the event that you are unable to complete any order (or all orders are refunded), the amount spent will be credited back as in-app credits!

The number of users who can activate premium notifications varies and depends on the individual event or the Ticketoo team.

Note: Premium notifications do not grant early access to ticket sales; the release time is the same for everyone.

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