Q: I’ve already placed the order, can I cancel it?

Our terms and conditions do not allow for the cancellation of an order, and these terms are accepted at the time of purchase. However, there are two exceptions to this rule: Cancellation Less Than 3 Hours Before the Event: You can cancel the order if there are less than 3 hours remaining before the event for which you made the purchase. This provides an opportunity for cancellation in cases of urgent need or last-minute changes. Seller Does Not Respond: If the seller does not respond to your request within 24 hours of the purchase, the order will be automatically canceled. This ensures you are not left waiting indefinitely if the seller is unable to confirm the order.

Question 1

I don't have the email of the buyer of my ticket, how can I do it?

Accepted Answer

If you don't have your ticket buyer's email, don't worry! You will need to enter your OWN email at the time of sale. That way, the new ticket will come directly to you, allowing you to properly upload it to Ticketoo to complete the transaction.

Question 2

My order is "pending confirmation." What does that mean?

Accepted Answer

If your order is "pending confirmation," it means that your purchase request has been sent to the seller, but you need to wait for the seller to confirm the sale. In other words, the seller must accept your request and confirm the ticket sale. During this waiting period, the order is in a temporary state and has not yet been finalized.

Question 3

How can I sell tickets on Ticketoo?

Accepted Answer

To sell tickets on Ticketoo, you can follow these steps:

Search for the “Sell Ticket” option.
You can enter tickets for an already created event or create it yourself from scratch.
Follow the instructions to enter information about your ticket. This information may include the event name, date and time, location, ticket type, and other pertinent details.
Upload the PDF file of your ticket. Make sure the PDF file is complete and readable.
Set the price for your ticket. You can choose the price you want for your ticket according to your needs, but without exceeding the purchase price.
Once you have entered all the information and set the price, your ticket will be listed on Ticketoo and will be available for purchase by interested buyers.

Question 4

I have already sold these tickets but received another purchase request, what should I do?

Accepted Answer

In a situation like this, where you have already sold tickets but received another purchase request probably due to double uploading, the most important thing to do is to cancel the second sale immediately**. This is important to avoid confusion or legal problems due to selling an item you no longer own.

Question 5

I’ve already placed the order, can I cancel it?

Accepted Answer

Our terms and conditions do not allow for the cancellation of an order, and these terms are accepted at the time of purchase.

However, there are two exceptions to this rule:

Cancellation Less Than 3 Hours Before the Event: You can cancel the order if there are less than 3 hours remaining before the event for which you made the purchase. This provides an opportunity for cancellation in cases of urgent need or last-minute changes.

Seller Does Not Respond: If the seller does not respond to your request within 24 hours of the purchase, the order will be automatically canceled. This ensures you are not left waiting indefinitely if the seller is unable to confirm the order.

Question 6

I made a mistake with my purchase. Can an order be canceled?

Accepted Answer

Unfortunately, it is not possible to cancel an order once the seller has accepted your request. However, there are two exceptions to this rule:

Cancellation Less Than 3 Hours Before the Event: You can cancel the order if there are less than 3 hours remaining before the event for which you made the purchase. This provides an opportunity for cancellation in cases of urgent need or last-minute changes.

Seller Does Not Respond: If the seller does not respond to your request within 24 hours of purchase, the order will be automatically canceled. This ensures you are not left waiting indefinitely if the seller is unable to confirm the order.

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