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# The seller did not accept the order, what does that mean?

****What happens if the seller does not accept the order?****

In some cases, the seller may not accept the order. This can happen for various reasons: tickets are no longer available, name change is not allowed, or the seller took too long (more than 12), etc.

In these cases, keep the following in mind:

* You will receive a REFUND within 7 days directly to your bank account.
* The seller will receive a negative review.