> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ticketoo.it/sitemap.xml
> Use this file to discover available pages before exploring further.
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# I uploaded a ticket but I don't see it, why?

If you have uploaded a ticket to Ticketoo but do not see it listed, there may be several explanations:

****Creating a New Event:**** If you have created a new event from scratch, it is normal for there to be a delay. Ticketoo must verify the new event before it becomes visible to other users. This verification process can take up to a few hours. It is a standard security measure to ensure the authenticity and correctness of the event information.

****Adding a Ticket to an Existing Event:**** If you have added a ticket to an existing event, publication is usually immediate. However, there may be delays of a few minutes for technical reasons, such as server upgrades or data management.

If after a few hours you still do not see your tickets, please contact [support@ticketoo.it](mailto:support@ticketoo.it)