> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ticketoo.it/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Order Refund

The refund is processed as a reversal, meaning the original payment is completely removed from the bank statement as if it was never made and is not included in the balance. If the customer does not see the refund after ten business days and still sees the original charge on their bank statement, they should contact their bank for further information.