> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ticketoo.it/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I’ve already placed the order, can I cancel it?

Our terms and conditions **do not** allow for the cancellation of an order, and these terms are accepted at the time of purchase.  
However, there are two exceptions to this rule:

**Cancellation Less Than 3 Hours Before the Event:** You can cancel the order if there are less than 3 hours remaining before the event for which you made the purchase. This provides an opportunity for cancellation in cases of urgent need or last-minute changes.

**Seller Does Not Respond:** If the seller does not respond to your request within 24 hours of the purchase, the order will be automatically canceled. This ensures you are not left waiting indefinitely if the seller is unable to confirm the order.