> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ticketoo.it/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm having trouble uploading my ticket

If you are having difficulty uploading your ticket, please note that on Ticketoo you can upload **only** digital tickets in Original PDF or FANTICKET format ( [Click here](https://www.ticketone.it/campaign/fanticket) to see an example of a Fan Ticket). Unfortunately, we do not accept paper tickets.

If you are trying to upload an e-ticket or a ticket that you do not yet have available (for example, because it has yet to be submitted), we suggest you go back to the previous step of the sale and select the correct ticket type.